Frequently Asked Questions

  1. Does the doctor need my previous medical records (paper hard copy)?
  2. Does the clinic offer consultations via e-mail?
  3. Does the clinic do prescription refills over the phone?
  4. Where are the closest laboratories?
  5. Where are the nearest pharmacies?
  6. What can the Family Health Group offer me?
  7. Are there any office policies that I should be aware of?
  8. What if I don’t have OHIP health coverage?
  9. Are there services not covered by OHIP?
  10. How does Healthsource Medical Clinic store my patient records?
  11. What happens after I’ve submitted my contact information for registration?

Answers

  1. Does the doctor need my previous medical records (paper hard copy)?

    It is always advisable for all patients to keep a copy of their medical records at home. Upon acceptance into the clinic, the doctor will do a Preventative Risk Assessment and Physical Examination, where your previous medical history will be discussed in depth. (You may wish to review your previous medical record before meeting with the doctor, in order to provide him/her with accurate information.) The doctor will then create a new Electronic Medical Record with the information discussed (including major illnesses, family history, allergies to medications, current medications, etc), into the system, which is highly secure.

  2. Does the clinic offer consultations via e-mail?

    Unfortunately, given the sensitive nature of medical and personal information, we do not accept e-mails. If you need to book an appointment, please call us at 416-558-1888.

  3. Does the clinic do prescription refills over the phone?

    For the patient’s safety, the doctor must review the patient’s medical record before renewing a prescription, as there could be potential harm caused to the patient if not properly managed. As such, we ask that patients book an appointment for prescription refills. However, at the doctor‘s discretion, a prescription may be refilled over the phone, at a charge of $20 per refill.

  4. Where are the closest laboratories?

    CML Healthcare. 800 Bathurst Street (@Bloor), Suite 306, Toronto, Ontario, M5R3M8. Phone: (416) 535-3840, Fax: (416) 535-9736. Services: Laboratory Services. Hours of operation M-T 8:30-7:00pm, W/TH 8:30-6:00pm, F- 8:30-5:00pm and Sat 8:30-1:30pm

    Bloor Medical Clinic (CML). 844 Bathurst (@Bloor), Main floor. Toronto, Ontario Phone: 416-534-9314, Services: Laboratory Services. Hours of operation Mon & Wed 9-7pm, Tues 9-630pm, Thurs 10-630pm, F- 9-4:00pm

    CML Healthcare. 2797 Bathurst Street (@Glencarin), suite 105. Toronto, Ontario, M6B4B9. Phone: (416) 783-6431, Fax: (416) 783-4167. Services: Laboratory Services. Hours of operation M-TH 7:30-5:30pm, F-7:30-3:00pm. Sat-Closed

    Gamma-Dynacare Medical Laboratories. 726 Bloor Street West (@Christie), Suite 103. Toronto, Ontario M6G 4A1. Phone: (416) 535-0339, Fax: (416) 535-7904. Hours of operation: M-TH 8:00-5:00pm, F-8:00-4:00pm, Sat-Closed

    CIL Lab. 187 St. Clair Avenue West (@Avenue) Toronto, Ontario M4V 1P7. Phone:(416)922-9221, Fax:(416)324–8521. Hours of operation: M-TH 9:00-5:00pm, F-9:00-3:00pm, Sat/Sun-Closed

    CML Healthcare. 1011 Dufferin Street (@St.Clair), Toronto, Ontario. M6H4B5. Phone: (416) 531-5884 , Fax: (416) 531-5884. Services: Laboratory & ECG Services. Hours of operation: M-TH 9:00-6pm, F-9:00-430pm, Sat 9-1pm.

    Other services:
    Bloor-Bathurst X-Ray & Ultrasound. 800 Bathurst St. Suite 304. Toronto, Ontario M5R3M8. Phone (416) 531-1128 / (416) 531-1523, Services: Ultrasounds, Bone Densities, Mammograms, X-Rays. Mondays – Fridays 9am – 6pm, Saturdays 9am – 3pm

    Bloor-Spadina X-Ray & Ultrasound. 720 Spadina Ave (South of Bloor). Suite 410. Toronto, Ontario M5S2T9. Phone (416) 531-1125, Fax: (416) 531-1124, Services: Ultrasound, X-Ray. Mondays – Fridays 9am – 6pm.

    Avenue Road-St Clair X-Ray & Ultrasound. 200 St. Clair Ave West, Suite 114. Toronto, Ontario M4V1R1. Phone (416) 923-5148. Fax: 416-923-7452. Services: X-Ray, Ultrasound. M-T 830-530pm, W-F 830-5pm

    St Clair Bathurst X-Ray & Ultrasound (Gam X-Ray). 1466 Bathurst Street, Basement, Toronto, Ontario, M6E1B5. Phone: (416) 656-5034. Services: X-Ray (walk-in), Ultrasound. Closed until March 2010.

    St Clair Dufferin X-Ray & Ultrasound (Gam X-Ray). 1223 St Clair Avenue West, Toronto, Ontario, M6E1B5. Phone: (416) 656-6034. Fax: 416-656-8468. Services: X-Ray (walk-in), Ultrasound, Mammogram, Bone Density. Hours of Operation: Xray: M-F 9-6pm , Sat 9-3pm, Ultrasound: M-F 8-4pm, Sat 8am-3pm, Mammogram: M-F 8-5pm, Sat 8-3, Bone Density: M-F 9-5pm, Sat 12-3pm

    CML Healthcare. 11 King Street W., Suite C-100, Toronto, Ontario, M5H4C7. Phone: (416) 864-1814, Fax: (416) 864-1499, Services: Fluoroscopy, Ultrasound, X-ray

    CML Healthcare. 39 Pleasant Blvd, 2nd floor, Toronto, Ontario, M4T 1K2. Phone: (416) 928-3467, Fax: (416) 928-3502, Services: Nuclear Cardiology, Nuclear Medicine, Done Densitometry. Hours of Operation: M-F 9am-5pm.

  5. Where are the nearest pharmacies?

    1. Shoppers Drug Mart (292 Dupont Street, just west of Spadina, approximately five blocks east of the clinic and Bathurst Street)
    2. Loblaws Pharmacy (650 Dupont Street, at Christie, approximately three blocks west of the clinic and Bathurst Street)

  6. What can the Family Health Group offer me?

    A Family Health Group (FHG) is a Group of Physicians that share the same goal – continuous and collaborative clinic management to patients that belong to the group. Physicians that are part of the same FHG often offer coverage to fellow physicians in the group, when a patient’s family physician is on holidays or unavailable. Moreover, being a part of a FHG enables your family physician to better communicate with other specialists concerning your medical needs, which results in quicker follow up and better care. Finally, FHG patients are entitled to after-hours care. The North-West Family Health Group offers their patients access to Humber River Hospital’s exclusive urgent care clinic when your clinic is not open. As such, patients enrolled in the FHG will receive the best care.

  7. Are there any office policies that I should be aware of?

    See Office Policies

  8. What if I don’t have OHIP health coverage?

    If you don’t have OHIP health coverage, you will be required to pay for the medical services upfront. The fee for a regular visit without OHIP coverage is $50 and up. This is payable by cash only.

  9. Are there services not covered by OHIP?

    There are services not covered by OHIP, for instance; prescription renewals, cosmetic medicine, travel medicine or missed appointments. Please refer to the non-OHIP service list available at the Reception Area.

  10. How does HealthSource Medical Clinic store my patient records?

    HealthSource Medical Clinic uses Electronic Medical Records (EMRs) in lieu of paper charts, making it easier for your family physician to manage your health history. Your family physician will input the information from each appointment into your electronic medical record. Additionally, all laboratory reports and results from other specialists are electronically received or scanned into your medical record for a quicker response time.  Please be assured that your records are backed up securely at a safe, off-site location.

  11. What happens after I’ve submitted my contact information for registration?

    You should receive a call in approximately 3-5 days to attend a Preventative Assessment. During this consultation, you will be given the opportunity to meet the doctor, provide him/her with your full medical history, as well as learn about clinic policies and procedures. If you and the doctor agree to work together towards your health, you will then register with the clinic and Family Health Group as a patient.

 

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