Frequently Asked Questions

  1. Does the doctor need my previous medical records (paper hard copy)?
  2. Does the clinic offer consultations via e-mail?
  3. Does the clinic do prescription refills over the phone?
  4. Where are the closest laboratories other than the clinic?
  5. Where are the nearest pharmacies?
  6. What can the Family Health Organization offer me?
  7. Are there any office policies that I should be aware of?
  8. What if I don’t have OHIP health coverage?
  9. Are there services not covered by OHIP?
  10. How does Healthsource Medical Clinic store my patient records?
  11. What happens after I’ve submitted my contact information for registration?

Answers

  1. Does the doctor need my previous medical records (paper hard copy)?

    It is always advisable for all patients to keep a copy of their medical records at home. Upon acceptance into the clinic, the doctor will do a Preventative Risk Assessment and Physical Examination, where your previous medical history will be discussed in depth. (You may wish to review your previous medical record before meeting with the doctor, in order to provide him/her with accurate information.) The doctor will then create a new Electronic Medical Record with the information discussed (including major illnesses, family history, allergies to medications, current medications, etc), into the system, which is highly secure.

  2. Does the clinic offer consultations via e-mail?

    Unfortunately, given the sensitive nature of medical and personal information, we do not accept e-mails at this time, however may offer this in the future. If you need to book an appointment, please call us at 416-588-1888.

  3. Does the clinic do prescription refills over the phone?

    For the patient’s safety, the doctor must review the patient’s medical record before renewing a prescription, as there could be potential harm caused to the patient if not properly managed. As such, we ask that patients book an appointment for prescription refills. However, at the doctor‘s discretion, a prescription may be refilled over the phone, at a charge of $25 plus HST per refill.  There is also the option to have unlimited prescription refills with our pre-paid annual fee plan.

  4. Where are the closest laboratories other than the clinic?

    Lifelabs. 800 Bathurst Street (@Bloor), Suite 306, Toronto, Ontario, M5R3M8. Phone: (416) 535-3840, Fax: (416) 535-9736. Services: Laboratory Services. Hours of operation M-F 8-6pm, Sat 8-3pm, and closed stat holidays & long weekends.

    Lifelabs. 340 College Street. Toronto, Ontario M5T 3A9 (416) 324-8839 Services: Laboratory Services. Hours of operation M-TR 8-6pm, F – 8-4pm, Sat – 8-12pm, and closed stat holidays & long weekends.

    Lifelabs. 2797 Bathurst Street (@Glencarin), suite 105. Toronto, Ontario, M6B4B9. Phone: (416) 783-6431, Fax: (416) 783-4167. Services: Laboratory Services. Hours of operation M-TH 7:30-5:30pm, F-7:30-3:30pm. Sat-Closed, and closed stat holidays & long weekends.

    Gamma-Dynacare Medical Laboratories. 726 Bloor Street West (@Christie), Suite 103. Toronto, Ontario M6G 4A1. Phone: (416) 535-0339, Fax: (416) 535-7904. Hours of operation: M-TH 8-5pm, F-8-4pm, Sat-Closed

    Lifelabs. 526 St. Clair Avenue West (@Bathurst), Unit #3, Toronto, Ontario. M6C 1A2 Phone:(416) 920-8888, Fax:(416) 920-1870. Hours of operation: M-F 730-5pm, Sat-8-1pm, Closed Sun, stat holidays & long weekends.

    Lifelabs. 1011 Dufferin Street (@St.Clair), Toronto, Ontario. M6H4B5. Phone: (416) 531-5884 , Fax: (416) 531-5884. Services: Laboratory & ECG Services. Hours of operation: M-TH 8-5pm, F-8-230pm, Sat 8-130pm, , and closed stat holidays & long weekends.

    Other services:
    Annex X-Ray & Ultrasound. 800 Bathurst St. Suite 304. Toronto, Ontario M5R3M8. Phone (416) 531-1128 / (416) 531-1523, Services: Ultrasounds, Bone Densities, Mammograms, X-Rays. Mondays – Fridays 9am – 6pm, Saturdays 9am – 3pm

    Bloor-Spadina X-Ray & Ultrasound. 720 Spadina Ave (South of Bloor). Suite 410. Toronto, Ontario M5S2T9. Phone (416) 531-1125, Fax: (416) 531-1124, Services: Ultrasound, X-Ray. Mondays – Fridays 9am – 6pm.

    College & Markham X-Ray & Ultrasound. 474 College Street. Toronto, ON M6G 1A4. Phone (416) 925-3823, Services: Ultrasound, X-Ray.

    Avenue Road-St Clair X-Ray & Ultrasound. 200 St. Clair Ave West, Suite 114. Toronto, Ontario M4V1R1. Phone (416) 923-5148. Fax: 416-923-7452. Services: X-Ray, Ultrasound. M-T 830-530pm, W-F 830-5pm

    St Clair Bathurst X-Ray & Ultrasound (Gam X-Ray). 1466 Bathurst Street, Basement, Toronto, Ontario, M6E1B5. Phone: (416) 656-5034. Services: X-Ray (walk-in), Ultrasound. Closed until March 2010.

    St Clair Dufferin X-Ray & Ultrasound (Gam X-Ray). 1223 St Clair Avenue West, Toronto, Ontario, M6E1B5. Phone: (416) 656-6034. Fax: 416-656-8468. Services: X-Ray (walk-in), Ultrasound, Mammogram, Bone Density. Hours of Operation: Xray: M-F 9-6pm , Sat 9-3pm, Ultrasound: M-F 8-4pm, Sat 8am-3pm, Mammogram: M-F 8-5pm, Sat 8-3, Bone Density: M-F 9-5pm, Sat 12-3pm

    CML Healthcare. 11 King Street W., Suite C-100, Toronto, Ontario, M5H4C7. Phone: (416) 864-1814, Fax: (416) 864-1499, Services: Fluoroscopy, Ultrasound, X-ray

    CML Healthcare. 39 Pleasant Blvd, 2nd floor, Toronto, Ontario, M4T 1K2. Phone: (416) 928-3467, Fax: (416) 928-3502, Services: Nuclear Cardiology, Nuclear Medicine, Done Densitometry. Hours of Operation: M-F 9am-5pm.

  5. Where are the nearest pharmacies?

    1. Shoppers Drug Mart (292 Dupont Street, just west of Spadina, approximately five blocks east of the clinic and Bathurst Street)
    2. Loblaws Pharmacy (650 Dupont Street, at Christie, approximately three blocks west of the clinic and Bathurst Street)
  6. What can the HealthSource Family Health Organization (FHO) offer me?

    A Family Health Organization (FHO) is a group of Physicians that share the same goal – continuous and collaborative clinic management to patients that belong to the group. Physicians that are part of the same FHO provide significant after-hours coverage to patients and offer coverage to fellow physicians in the group, when a patient’s family physician is on holidays or unavailable. Being a part of a FHO also enables your family physician to better communicate with other specialists concerning your medical needs, which results in quicker follow up and better care. HealthSource FHO patient members will have access to exclusive after-hours urgent care Monday-Thursday 5-8pm and Saturdays 930-1230pm. In a FHO, Physicians performance is also measured by how well they manage your preventative care.  As such, patients enrolled in the FHO will receive the best quality care.

  7. Are there any office policies that I should be aware of?

    See Office Policies

  8. What if I don’t have OHIP health coverage?

    If you don’t have OHIP health coverage, you will be required to pay for the medical services upfront. The fee for a regular visit without OHIP coverage is $40 plus HST and up. This is payable by cash or debit card.

  9. Are there services not covered by OHIP?

    There are services not covered by OHIP, for instance; prescription renewals, cosmetic medicine, travel medicine or missed appointments. Please refer to the non-OHIP service list available at the Reception Area.

  10. How does HealthSource Medical Clinic store my patient records?

    HealthSource Medical Clinic uses Electronic Medical Records (EMRs) in lieu of paper charts, making it easier for your family physician to manage your health history. Your family physician will input the information from each appointment into your electronic medical record. Additionally, all laboratory reports and results from other specialists are electronically received or scanned into your medical record for a quicker response time.  Please be assured that your records are backed up securely at a safe, off-site location.

  11. What happens after I’ve submitted my contact information for registration?

    Your name will be placed on a waitlist. Once an opening becomes available, you should receive a call to attend a Preventative Assessment.

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